Taleo Support

$Implementation\Upgrades$

Taleo Support

Due to the increased demand for Talent Management software and our recognition of Taleo as a leader in this space we are now supporting Taleo applications in a joint initiative with our partners at Virtual IT, Inc.

eHRMS and Virtual IT leverages our HR know how and delivery of core HRIS solutions with our new breed of consultants that have gained their Taleo knowledge as former employees of Taleo or as administrators of Taleo for major Fortune 1000 companies.

Our service offerings include but are not limited to the following:

	Taleo Connect Client (TCC) integrations
	Creating custom reports in Business Objects XIR
	Candidate Selection Workflow (CSW) creation and maintenance
	Day to Day maintenance (Creating new locations, Updating Correspondence, Prescreening Questions, Job Templates)
	Hierarchy (SmartOrg) Alignment with core HRIS
	Automating User Management
	Onboarding Implementation
	Process improvement consulting
	Designing internal and external Career sections
	Implementing new 7.5 functionality
	7.5 upgrade support

In most cases, Taleo is a “best of breed” add on to a company’s core HRIS system. Therefore, they may not have the internal resources to get the most out of their product investment. Our support solution allows companies IT and HRIS resources to focus on their core HRIS system, but still have access to Taleo specialists to configure new or maintenance existing functionality, create reports, program Taleo Connect Client (TCC) interfaces and advise on functional best practices.

As those currently using Taleo software products understand, there are things that Taleo, as a hosted software vendor, will have to do for you such as Passport integrations and certain initial implementation tasks. However, for many companies, keeping up with ongoing maintenance and fully utilizing the system can take up the time of one or more full time resources. Not to mention the cost of training when those resources turnover. Furthermore, with the rollout of Taleo Connect Client integrations and a more advanced reporting platform in XIR, many administrators, which in many cases are recruiters, don’t have the technical skills.

We believe that Taleo does a good job at supporting the application and ensuring it works as configured. However, the client’s responsibility is to be able to configure that application to get the most out of their investment. It is not practical or cost effective to engage Taleo Consulting Services for day to day maintenance tasks and they may not be flexible in their delivery for smaller incremental changes to configuration.

"It just makes more financial and practical sense to outsource administration of Taleo all together or equip your staff with our service for more advanced configuration and technical tasks. Access to a wealth of knowledge, no worries about turnover and recurring training costs."

Troy Wallace, Founder, eHRMS Consulting